Shipping Policy

We ship within Australia Only.

Items are dispatched from our Sydney office within 1-2 business days after payment is cleared. Please allow approximately 2 – 10 business days for it to arrive. Buyers will be able to trace the delivery online with a tracking number.

Some larger orders may have different freight costs. Please email us through your desired order with your Post code and Suburb Name to inquire the shipping cost and we will endeavor to get the best rate for you. Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the store checkout page before payment. Any changes to address after checkout will not be considered as valid.

Returns Policy

  1. Customer satisfaction is our top goal. All goods are new and in good condition when shipped to our customers. We are convinced you will be happy with your purchase.
  2. If product is defective or damage upon arrival, or wrong product shipped, please contact us immediately. Returns accepted within 14 days of delivery date and goods must be in original packaging otherwise deal is final. Return shipping must be paid by buyer.
  3. Please contact us if you have any problems/questions/concerns. We will be happy to resolve any issues you may have in a cordial and friendly manner.

Payment

  1. We require immediate payment.
  2. We accept all major credit cards through PayPal checkout.
  3. Customers please note: You do not have to have a PayPal account to pay for an item. When the payment process directs you to the PayPal payment page, you will be able to insert only the credit card info.
  4. Please make sure your PayPal Account is verified before paying with PayPal otherwise your payment will come through as an eCheque which may take 3-5 days to clear in our PayPal account. We will only process your order once payment has been confirmed in our account. Please check with PayPal to find out how to verify your account.
  5. We offer ZIP Pay and you can make purchases from $350 to $1,000 and pay later in regular interest-free instalments, no credit cards required.
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